Refund policy

Refund & Returns Policy

We want you to be happy with your purchase. If you have an issue with your garment, we accept returns and refund requests within 30 days of purchase.

How to Request a Return

Please contact us by email before sending your garment back. This allows us to discuss the issue with you and provide instructions for returning the item.

Once we receive the garment, we will inspect it to determine the issue. Where possible, we will do our best to repair the garment and resolve the issue.

If the garment cannot be repaired, we will offer you either:

  • A replacement garment of the same value, or
  • A full refund.

Refunds

Once your return has been inspected and a refund has been approved, please allow up to 10 days for the refund to be processed.

Refunds will be made to the original payment method where possible.

If you have any questions or would like to arrange a return, please contact us by email before sending your item back.

Exceptions

Unfortunately, we are unable to accept returns or offer refunds on sale items, personalised or custom-made items.

Our standard return and refund period is 30 days from the date of purchase. If you experience an issue after this period, please still get in touch with us. We will always do our best to help, repair, or resolve any hiccups where we can.

However, if an issue is determined to be the result of wear and tear, misuse, rough handling, accidental damage, or failure to care for the product appropriately, we may unfortunately need to decline a return, repair, replacement, or refund request.

We assess each situation individually and will always aim to find the best possible solution where we can.

Order Cancellations

If you wish to cancel your order before receiving it, please contact us as soon as possible.

We offer a 1-hour cancellation window from the time your order is submitted. If you contact us within this timeframe, we can provide a 100% refund.

Unfortunately, cancellations requested more than 1 hour after the order has been placed are not eligible for a refund, as your order may already have entered our processing, sewing or preparation stage.

If you need to make a change to your order, please get in touch as soon as possible and we will always do our best to help where we can.